Refund policy

1. Overview

At Vehicle Insight Ltd, we aim to provide accurate and useful vehicle information reports. However, we understand that there may be situations where a report does not meet your expectations.

This Refund Policy explains when you may be eligible for a refund or credit.

2. Automatic Refunds (No-Data Reports)

If your vehicle report contains no meaningful historical data (for example, no mileage, damage, or timeline records), it will be treated as a “no-data report.”

In these cases:

• A replacement report credit will be automatically added to your account
• You do not need to request a refund
• The replacement credit can be used to check another vehicle

This mirrors standard industry practice where empty reports are automatically compensated.

3. Refund Eligibility

If your report is not a no-data report, you may still request a refund or credit in the following circumstances:

• The report contains clear errors or discrepancies
• You did not receive your report
• There was a technical issue affecting the service
• Other reasonable and verifiable issues

Refund requests must be made within 30 days of the report being generated. Requests submitted after this period may not be accepted.

4. Non-Refundable Situations

Refunds will generally not be provided where:

• The report contains data, but you are dissatisfied with the level of detail
• The information reflects the available data sources at the time
• You have already used the report and no qualifying issue exists
• You simply change your mind after purchase

Vehicle reports are compiled from multiple third-party databases, and coverage may vary depending on the vehicle’s history and country of registration.

5. How to Request a Refund

To request a refund or credit, please contact us at info@vehicleinsight.co.uk

Please include:

• The vehicle registration or VIN checked
• Date of purchase
• A clear explanation of the issue

We aim to review all requests promptly and will notify you of the outcome.

6. Refund Method

Where a refund is approved:

• We may issue either: A replacement report credit, or a refund to your original payment method
• Refunds are typically processed within 5–10 working days

7. Credit Validity

Any replacement report credits issued will remain valid for a limited period (typically up to 6 months) and can be used to check another vehicle.

8. Abuse and Fair Use

We reserve the right to refuse refund requests where there is evidence of:

• Abuse of the refund policy
• Repeated or excessive refund claims
• Fraudulent activity

9. Contact Us

If you have any questions about this Refund Policy, please contact:
Vehicle Insight Ltd
Email: info@vehicleinsight.co.uk